Senior IT Service Management Manager

Job Summary

A company is looking for a Senior Manager, IT Service Management.

Key Responsibilities

• Owns and governs the ITSM practice design and operating model aligned to ITIL best practices
• Oversees Incident, Change, and Problem Management practices, ensuring timely remediation and effective root cause analysis
• Leads SOX IT General Counsels (ITGCs) audit readiness for the IT organization and ensures ongoing audit readiness

Required Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field
• Minimum of 10 years of experience in IT Service Management, IT Operations, or IT Governance
• Strong working knowledge of ITIL practices (ITIL v3 or v4)
• Demonstrated experience with Incident Management, Change Management, Problem Management, and CMDB governance
• Strong working knowledge of SOX ITGCs or regulated IT controls