Senior IT Service Management Specialist

Job Summary

A company is looking for a Senior IT Service Management Specialist to optimize platform performance and deliver exceptional service.

Key Responsibilities

• Manage and administer the ServiceNow platform, including configuration, upgrades, and troubleshooting
• Lead the development of custom workflows, scripts, and system integrations within ServiceNow
• Drive continuous improvements in IT service management processes in a collaborative environment

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related fields
• Minimum of 5 years in IT support, system administration, or a similar field
• At least 3 years of ServiceNow ITSM experience in a development or consulting role
• Extensive experience with ITIL frameworks and ITSM best practices
• Relevant certifications such as ServiceNow Certified System Administrator and ITIL Foundation Certification