Senior IT Service Manager

Job Summary

A company is looking for a Senior IT Service Manager responsible for developing and implementing IT service strategies, overseeing service delivery, and managing a team.

Key Responsibilities:

• Plan, organize, and oversee the delivery of IT services to meet client and stakeholder needs
• Develop and implement IT service strategies, policies, standards, and best practices
• Maintain effective communication and collaboration with internal and external stakeholders

Required Qualifications:

• Strong technical background and ITIL expertise
• Experience working with global teams and cross-functional collaboration
• Knowledge and certification of IT service management frameworks (ITIL, COBIT, ISO/IEC 20000)
• Ability to lead and motivate IT service teams
• Problem-solving skills and ability to anticipate and mitigate risks