Senior IT Specialist

Job Summary

A company is looking for a Senior IT Specialist to deliver efficient IT support and system administration.

Key Responsibilities

• Act as the first point of escalation for technical issues and service desk support requests
• Collaborate with external MSP for timely incident resolution and IT improvements
• Administer and manage Microsoft 365 services, focusing on user experience and minimal disruption

Required Qualifications

• 5+ years of experience in IT Support, Systems Administrator, or Senior Help Desk role
• Expertise in Microsoft 365 Administration, particularly Teams, Point, and Exchange
• Familiarity with Microsoft and Apple operating systems
• Experience with cloud-based systems and SaaS tools
• Proficiency in change management and system implementation best practices