Senior IT Specialist

Job Summary

A company is looking for a Senior IT Specialist (Remote).

Key Responsibilities

• Manage day-to-day operations of the Service Desk team and ensure timely resolution of IT-related incidents
• Provide mentorship and support to Service Desk Technicians, ensuring adherence to best practices
• Coordinate workload and manage complex technical issues, while developing strategies for improving customer service efficiency

Qualifications and Requirements

• Bachelor of Science degree in Information Technology, Computer Science, or a related field
• 4+ years of relevant work experience in a Service Desk or IT support role
• CompTIA A+ certification or an equivalent certification
• Strong working knowledge of ITIL best practices and experience in incident and problem management
• Familiarity with various IT related services and ticketing platforms