Senior IT Support Administrator
Job Summary
Providing onsite IT support, the full-time Senior IT Support Administrator will manage deskside operations, troubleshoot end-user issues, and ensure compliance with ITIL-based service processes while maintaining high customer satisfaction.
Key Responsibilities
- Manage and support deskside/onsite IT operations, ensuring adherence to SLAs
- Troubleshoot hardware, software, and network-related issues while acting as the Single Point of Contact for end-user IT issues
- Install, configure, and maintain desktops, laptops, and peripherals, and perform break-fix support and system re-imaging
Required Qualifications
- Minimum 4-5 years of experience in deskside/onsite IT support roles
- Strong knowledge of Windows OS (Win10/11) and Mac OS, as well as the MS Office suite
- Hands-on experience with desktop/laptop hardware troubleshooting and imaging/deployment tools
- Familiarity with ITSM tools such as ServiceNow or Remedy
- CompTIA A+ certification is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
