Senior IT Support Engineer

Job Summary

To support a growing team, the full-time Senior IT Support Engineer will provide technical excellence for systems, software, and hardware while advocating for customer satisfaction in a fully remote environment.

Key responsibilities

• Provide technical support and resolve advanced issues for clients
• Document and update internal knowledge bases, SOPs, and wikis
• Participate in training incoming staff and engage in after-hours escalation on-call rotation

Required qualifications

• Proven experience as a senior technical engineer, preferably in an MSP environment
• Current Microsoft, Azure, or CCNA certifications or equivalent
• Advanced skills in managing Active Directory Domain environments
• Minimum of 5+ years of experience in support and engineering of Windows on-premise and cloud environments
• Proficient in networking for both on-premise and cloud-based networks