Senior IT Support Engineer
Job Summary
Providing hands-on technology support, the full-time Senior IT Support Engineer will manage day-to-day ticketing, technical troubleshooting, and strategic IT projects while working remotely to enhance support practices and ensure productivity across Mac, Windows, and cloud-based environments.
Key responsibilities
- Own day-to-day IT support tasks, including ticket management and technical troubleshooting
- Serve as a technical point of contact for complex issues, identifying root causes and solutions
- Collaborate with the IT team to improve onboarding, offboarding, and security processes
Required qualifications
- 4+ years of IT experience in end-user support, security, networks, and access management
- Experience in a SaaS environment using Office 365 or Google Workspace for 100+ users
- Proficiency in supporting both Mac and Windows environments
- Strong troubleshooting skills with the ability to investigate and resolve unfamiliar issues
- Demonstrated ability to think strategically and recommend operational improvements
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
