Senior IT Support Specialist

Job Summary

A company is looking for a Senior IT Technical Support.

Key Responsibilities

• Provide hands-on and remote support for end users, including VIP services and escalation management
• Diagnose and resolve complex system/application issues, manage incidents, and support change management
• Support local infrastructure and AV technology, including setup and troubleshooting of meeting room technologies

Required Qualifications

• Proven experience in end user services and AV technology troubleshooting
• Technical skills in Windows/macOS imaging, endpoint management, and ITSM tools
• Ability to manage executive-level communications and stakeholder relationships
• Certifications such as ITIL Foundation and Microsoft/Mac administration are preferred