Senior IT Support Technician
Job Summary
Serving as a key escalation point for complex technical issues, the full-time Senior IT Support Technician will provide tier 1-3 support, configure and maintain IT hardware, and mentor junior staff while working in a collaborative environment with onsite, hybrid, and remote employees.
Key responsibilities
- Provide tier 1-3 and some tier 4 support to employees across multiple locations
- Configure, maintain, and troubleshoot IT hardware and local networks
- Assist with employee onboarding and manage IT asset inventory
Required qualifications
- College degree or equivalent work experience with 4+ years of IT experience
- Extensive IT support experience with Windows and Mac in an Active Directory environment
- Device management experience, including computer and MDM management
- Familiarity with standard business applications such as Google Workspace and Microsoft 365
- Ability to lift up to 50 lbs and work in lab environments
Complete Job Description
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