Senior IT User Experience Lead

Job Summary

A company is looking for a Senior IT User Experience (UX) Lead.

Key Responsibilities

• Lead all CX/UX efforts and develop a comprehensive customer experience plan
• Measure success of customer experience initiatives using feedback and KPIs
• Facilitate culture change initiatives and provide training on new capabilities

Required Qualifications

• Bachelor's Degree with 15+ years of relevant experience, or a Master's with 13+ years; additional experience may substitute for a degree
• Minimum of 7+ years supervising or guiding teams or projects
• Broad expertise in OCM, UX, and training areas
• Experience in executive communications and supporting high-level customers
• Active Secret security clearance