Senior ITSM Engineer

Job Summary

A company is looking for a Senior ITSM Engineer responsible for the administration and development of ServiceNow.

Key Responsibilities

• Lead and support ServiceNow upgrades and manage core modules such as Incident Management and Problem Management
• Design, develop, and implement business solutions in ServiceNow, ensuring data integrity and providing end-user training
• Maintain integrations with other systems and oversee the Incident, Change, and Problem Management processes

Qualifications

• Bachelor's degree in information technology or equivalent work experience
• 7-10 years of IT experience with at least 5 years in ITIL processes
• Experience in managing advanced technical issues to resolution
• 2 years of development scripting experience, with required JavaScript experience
• Vendor Certifications for ITSM Platform - ServiceNOW Certified System Administrator