Senior ITSM Solution Consultant

Job Summary

As a trusted advisor, the full-time Senior ITSM Solution Consultant will work remotely to lead discovery workshops, design scalable ITSM solutions using Atlassian tools, and guide customers through service management transformations while ensuring alignment with business outcomes.

Key responsibilities

• Lead discovery and scoping workshops to understand customer objectives and recommend improvements based on ITSM best practices
• Translate business needs into high-level solution designs and configuration blueprints while collaborating with technical teams
• Own the solution intent throughout the project lifecycle, supporting delivery teams and ensuring alignment with customer requirements

Required qualifications

• Significant experience in ITSM consulting or service management transformation
• Strong knowledge of Jira Service Management and the Atlassian ecosystem
• Demonstrated experience leading customer discovery and solution design workshops
• Strong understanding of ITSM practices, including incident and change management
• Experience producing high-quality solution documentation and process maps