Senior Knowledge Management Analyst

Job Summary

Serving as a Subject Matter Expert, the full-time Senior Knowledge Management Analyst will develop and manage knowledge content for contact center agents, ensuring accuracy and efficiency in knowledge management processes while working remotely.

Key responsibilities

• Build and maintain a knowledge base in SharePoint, ensuring content accuracy and relevance
• Collaborate cross-functionally to assess knowledge base needs and implement best practices for documentation
• Create training materials and workflows to enhance the knowledge management process

Required qualifications

• Bachelor's degree with 5+ years of experience in knowledge/content management and immigration law
• Experience in analytics, business writing, and plain language
• Advanced degree or professional designation preferred
• U.S. Citizenship required due to contract stipulations
• Experience working within a contact center is preferred