Senior Knowledge Specialist

Job Summary

A company is looking for a Sr. Knowledge Specialist.

Key Responsibilities

• Own and maintain a portfolio of internal support knowledge documentation for monetized advertising products
• Conduct content audits and execute remediation plans to ensure knowledge accuracy and relevance
• Collaborate with cross-functional teams to enhance knowledge architecture and support AI-assisted internal experiences

Required Qualifications

• 5+ years of experience in content and knowledge management or similar roles in a technology company
• 2+ years of experience in Customer Support or User Support knowledge management preferred
• Experience in auditing and optimizing internal documentation sets
• Demonstrated ability to use AI tools to improve knowledge and content systems
• Working knowledge of internal knowledge and search platforms such as Zendesk Guide or similar