Senior Learning Development Associate

Job Summary

A company is looking for a Senior Learning & Development Associate.

Key Responsibilities

• Support the learning strategy aligned with Customer Experience organization needs
• Track, report, and iterate upon Learning KPIs
• Develop learning-based deliverables to enhance overall performance

Required Qualifications

• 2+ years of experience supporting global and regional Learning and Development teams
• Knowledge of digital learning tools and LMS platforms
• Experience using data to assess training needs and report on initiatives
• Familiarity with various regional learning nuances
• Customer Service Learning and Development experience preferred