Senior Learning Enablement Partner

Job Summary

A company is looking for a Senior CSS Learning Enablement Partner to enhance talent capabilities and operational excellence within the Customer Support & Success organization.

Key Responsibilities

• Design and deliver enablement programs in collaboration with CSS leadership and stakeholders
• Assess skills gaps and develop targeted training and resources to address them
• Manage and improve the CSS knowledge base and establish success metrics for enablement initiatives

Required Qualifications

• 10+ years of experience in customer support, learning & development, or training enablement
• Strong program management experience preferred
• Experience in assessing skills gaps and developing targeted learning solutions
• Proficient in Learning Management Systems (LMS) and content development
• Data-driven mindset with experience measuring program effectiveness