Senior Learning Manager

Job Summary

A company is looking for a Sr. Learning Manager to lead training programs and manage a team in the North American region.

Key Responsibilities

• Lead a team responsible for training delivery and content updates for front-line staff
• Analyze learning needs and collaborate with department leaders to address skill gaps
• Evaluate training initiatives and track associate performance to ensure effective learning experiences

Required Qualifications

• Bachelor's degree in Business or a related field
• 10+ years of experience in education, project management, and team leadership
• Familiarity with customer service/BPO industry and training best practices
• Strong organizational and project management skills
• Working knowledge of MS Office Applications