Senior Life Case Manager

Job Summary

Managing complex life and accident claims, the full-time Senior Life Case Manager will work remotely to make timely decisions, document claims accurately, and provide empathetic customer service while mentoring new team members.

Key responsibilities

• Make accurate and customer-focused life and accident claim decisions using independent discretion and company guidelines
• Document claims comprehensively and maintain compliance with regulatory requirements while meeting operational metrics
• Provide genuine customer service, anticipating needs and fostering trust and confidence among claimants and employers

Required qualifications

• High School Diploma or equivalent
• 3 - 5 years of experience in Life industry claims
• Proficiency in product-specific areas of Life or Disability and knowledge of relevant federal and state regulations
• Strong familiarity with claim management concepts and medical terminology
• Ability to multi-task and prioritize effectively in a fast-paced environment