Senior Loan Counselor

Job Summary

To support effective loan recovery efforts, the remote Senior Loan Counselor will manage collections on loans that are 30 days or more past due, counsel borrowers on loss mitigation solutions, and ensure compliance with regulatory requirements.

Key responsibilities

• Initiate proactive contact with delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements, ensuring compliance with investor and regulatory guidelines
• Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies

Required qualifications

• High school diploma or equivalent required
• Knowledge of investor and insurer guidelines preferred
• Previous experience in collections and related default loan servicing preferred
• Experience with call center systems and telephony platforms is advantageous
• Proficiency with Windows operating systems and Microsoft Office applications required