Senior Loan Counselor

Job Summary

To support effective loan recovery efforts, the full-time Senior Loan Counselor will counsel borrowers on loss mitigation solutions, negotiate repayment arrangements, and ensure compliance with regulatory requirements while working remotely.

Key responsibilities

• Initiate proactive contact with delinquent borrowers to reestablish payment patterns and reduce defaults
• Negotiate and restructure repayment plans in alignment with investor and regulatory guidelines
• Collaborate with internal departments and external partners to enhance collection efforts and resolve borrower issues

Required qualifications

• High school diploma or equivalent required
• Knowledge of investor and insurer guidelines preferred
• Previous experience in collections or default loan servicing preferred
• Experience with call center systems and telephony platforms is advantageous
• Proficiency with Microsoft Office applications and strong typing/data entry skills required