Senior Loyalty Program Manager

Job Summary

A company is looking for a Sr. Manager of Loyalty & Subscriber Experience.

Key Responsibilities

• Own loyalty strategy with a holistic approach across the brand
• Design and launch a loyalty program to enhance repeat rates and customer value
• Analyze member behavior and collaborate with cross-functional teams to optimize loyalty initiatives

Required Qualifications

• 5-8+ years of experience in retention, lifecycle, CRM, or loyalty roles
• Experience launching or owning a loyalty program in DTC, CPG, or subscription businesses
• Proven ability to build differentiated loyalty or membership benefits
• Familiarity with loyalty platforms such as LoyaltyLion, Yotpo, or Smile.io
• Strong analytical mindset regarding repeat rates, cohorts, and customer lifetime value