Senior Maintenance Project Coordinator

Job Summary

A real estate company is seeking a Senior Maintenance Project Coordinator to oversee repairs and maintenance requests for a regional portfolio of rental properties.

Position Responsibilities

• Process customer experience-related tasks such as low CSAT review, credit request review, and payment disputes
• Schedule and manage service appointments, including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals
• Assist with reviewing and building project scopes and pricing from contractors up to a defined dollar amount

Qualifications

• High school diploma (or GED), college degree preferred
• Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
• A demonstrable history of de-escalating issues and leading difficult conversations
• Prior experience utilizing project management or CRM software and the ability to learn new systems
• 5+ years of experience working with repairs and maintenance trades and pricing