Senior Major Incident Commander

Job Summary

A company is looking for a Senior Major Incident Commander.

Key Responsibilities

• Serve as a senior operational leader for major incident coordination and mentor Coordinators
• Establish standards for incident documentation and communication quality, leading quality assurance efforts
• Provide leadership in Problem Management integration and improve major incident response through data-driven insights

Required Qualifications

• Associate's degree and 5+ years of relevant experience in IT operations or incident management
• Recognized subject-matter expert in major incident response and operational resilience
• Proven ability to influence senior leadership during crises
• Willingness to work variable shifts and respond to 24x7 critical alerts
• Advanced analytical and strategic thinking skills