Senior Major Incident Coordinator

Job Summary

A company is looking for a Senior Major Incident & Problem Management Coordinator.

Key Responsibilities

• Manage major incidents throughout their lifecycle and provide support during Technology Command Center War Rooms
• Document and manage major incident records within ITSM tools, ensuring compliance with policies and procedures
• Coordinate with IT support teams and facilitate post major incident evaluations to ensure effective problem management

Required Qualifications

• Minimum 4 years of experience in Major Incident response and service restoration activities
• Minimum 2 years of experience in coordinating or governing problem records
• ITIL Certified (Foundations v3, v4, or Intermediate Service Operations preferred)
• Ability to work rotating shifts and participate in on-call responsibilities
• Experience with ServiceNow cloud computing platform for IT Service Management is a plus