Senior Major Incident Coordinator

Job Summary

A company is looking for a Sr. Major Incident Coordinator to manage major incidents throughout their lifecycle.

Key Responsibilities

• Manage end-to-end processes for all major incidents, ensuring timely restoration of services
• Coordinate with IT support teams to develop remediation plans and document impacts on critical applications and services
• Maintain accurate documentation of incidents and improvement opportunities, and communicate updates to stakeholders

Required Qualifications

• Minimum 5 years of experience in coordinating major incident restoration activities
• ITIL4 Certification preferred, with knowledge of Incident Management practices
• Experience with ServiceNow and PagerDuty platforms is a plus
• Ability to work rotating shifts and support on-call responsibilities in a 24/7 healthcare environment
• Advanced English proficiency (C1 level)