Senior Major Incident Manager

Job Summary

A company is looking for a Sr. Major Incident Manager.

Key Responsibilities

• Lead Major Incident Bridge calls to triage and resolve critical incidents affecting healthcare services
• Assess clinical impact of outages and identify trends in technical failures
• Facilitate post-incident reviews and optimize incident management processes

Qualifications

• Bachelor's degree required
• Experience in healthcare IT operations and incident management
• Ability to work flexible hours, including extended hours during incidents
• Strong leadership and decision-making skills in high-pressure situations
• Familiarity with ITIL best practices and healthcare regulatory requirements