Senior Manager, Account Delivery

Job Summary

A company is looking for a Senior Manager, Account Delivery - Life and Annuities.

Key Responsibilities

• Provide leadership over end-to-end account delivery operations, ensuring consistent achievement of SLAs, KPIs, and contractual commitments
• Oversee overall account health, including service performance, client satisfaction, and operational efficiency
• Lead and mentor delivery managers and operational leads, promoting high performance and accountability

Required Qualifications

• Bachelor's degree in Business, Insurance, Operations, or related field (or equivalent experience)
• 10+ years of experience in insurance operations, service delivery, or account management
• 5+ years of leadership experience overseeing delivery teams or complex accounts
• Strong expertise in operational governance, KPI management, and performance optimization
• Proven ability to lead in fast-paced, client-centric environments