Senior Manager Application Support

Job Summary

A company is looking for a Senior Manager of Application Support.

Key Responsibilities

• Lead the Application Support Operations team to ensure service excellence and operational stability
• Oversee incident, problem, work request, and change management processes to enhance system availability and performance
• Manage and develop a diverse team, ensuring appropriate cross-training and 24/7 on-call coverage

Required Qualifications

• Minimum 2+ years of IT experience in a large-scale enterprise environment with hands-on application support
• Experience supporting Point-of-Sale (POS) and/or retail systems in high-volume hospitality environments
• Proven ability to manage incidents, service requests, and change control processes while meeting SLAs
• Strong leadership skills with experience directing teams and ensuring effective resource utilization
• Familiarity with software asset management and vendor proposal evaluations