Job Summary

A company is looking for a Senior Manager, B2B Customer Success.

Key Responsibilities:

• Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes
• Creates Customer Success plans and leads periodic business reviews and check-ins with customers to ensure business success and drive more value
• Advocates for customers to influence organizational objectives, product roadmaps, and improve the overall customer experience

Required Qualifications:

• Bachelor's Degree or military experience
• At least 5 years of experience in a customer-facing role
• At least 4 years of experience working with cross-functional teams
• At least 4 years of experience with cloud services, data clouds, or data manipulation languages
• Master's degree in business, business management, or related field preferred