Senior Manager, Brand Onboarding

Job Summary

A company is looking for a Senior Manager, Product Support - Onboarding.

Key Responsibilities

• Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue
• Monitor onboarding health at the queue level, tracking timelines and resolving systemic blockers
• Lead large, cross-functional initiatives to improve go-live rates and partner with Product and Engineering on platform improvements

Required Qualifications

• Bachelor's degree or equivalent experience
• 4-6 years of experience in client onboarding, client success, or a related implementation role
• Demonstrated experience in e-commerce and/or affiliate marketing, with familiarity in Shopify preferred
• Proven ability to manage a portfolio of accounts simultaneously
• Strong data fluency and experience identifying systemic issues and driving durable fixes