Senior Manager, Broker Services

Job Summary

Leading the strategy and operations for Broker and Employer Services, the full-time Senior Manager, Broker Services will drive transformational initiatives, enhance customer experiences, and ensure operational excellence while working remotely.

Key Responsibilities

• Develop and execute the Broker and Employer Services strategy aligned with enterprise priorities
• Own the end-to-end broker and employer service experience, advocating for customer needs across the organization
• Lead day-to-day operations to ensure high-quality, efficient, and compliant service delivery

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience; Master's degree preferred
• 8+ years of progressive leadership experience in service operations or related fields
• 5+ years of leadership experience managing teams or professional staff
• Demonstrated experience in driving transformational change and operational excellence
• Strong analytical skills with the ability to use data for decision-making