Job Summary

A company is looking for a Senior Manager, Business Operations (BizOps) to support the Ring and Blink Customer Service (CS) organization.

Key Responsibilities:

• Design and manage operating mechanism(s) for monitoring third party providers of CS technology solutions
• Lead monthly service reviews with CS leaders to maintain alignment of programs and technical solutions
• Facilitate reviews of future-facing ideas with CSLT on a monthly basis

Required Qualifications:

• 10+ years of program or project management experience
• 10+ years of working cross functionally with tech and non-tech teams experience
• Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience defining and implementing financial recordkeeping requirements for complex transaction lifecycles
• Minimum of 10 years working in Customer Service (CS) and CS technology providers responsible for the vendor management function