Senior Manager, Business Operations

Job Summary

A company is looking for a Senior Manager, Business Process Operations.

Key Responsibilities

• Oversee back-office operations to ensure high-quality performance and customer satisfaction
• Manage relationships with external vendors, including performance management and issue escalation
• Identify and drive initiatives for operational improvements and scalability in service delivery

Required Qualifications

• 7+ years of experience in operations, process improvement, or vendor management
• Experience leading offshore teams, particularly in India
• Proven success in managing external vendors or BPO partners
• Experience with tools such as Salesforce or Jira is a plus
• Relevant certifications like Lean Six Sigma or PMP are a strong plus