Senior Manager, Business Operations

Job Summary

A company is looking for a Sr. Manager, Business Operations (Contact Center).

Key Responsibilities

• Oversee and manage the outreach division of the contact center, including referral management and appointment requests
• Implement process improvements for operational efficiency and patient experience, including HR actions like hiring and performance evaluations
• Monitor key performance indicators related to contact center operations and collaborate with leadership to optimize resource utilization

Required Qualifications

• Bachelor's degree in a relevant field
• Minimum 4 years of relevant experience
• Experience in budget management and departmental operations
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and/or work experience may be considered