Senior Manager, Client Satisfaction

Job Summary

Overseeing the operations and performance of the Client Satisfaction team, the full-time Senior Manager, Client Satisfaction will manage KPI creation, ensure SLA compliance, and lead a remote team while collaborating with various departments to meet business needs.

Key responsibilities:

• Assist in the creation and monitoring of KPIs for the Client Satisfaction team
• Ensure all Service Level Agreements (SLAs) are met
• Lead and manage a team, providing guidance and support as needed

Required qualifications:

• Proven track record of successful leadership and team management
• Experience in creating and monitoring performance metrics
• Knowledge of compliance with external regulations and internal policies
• Ability to generate and present reports for executive teams
• Experience with staffing processes including interviewing and training