Senior Manager, Coding Experience

Job Summary

A company is looking for a Senior Manager, Coding Customer Experience.

Key Responsibilities

• Lead strategic planning and service oversight for the medical coding customer experience
• Partner with customers to identify improvement opportunities and address service issues
• Monitor customer trends and performance indicators to guide service improvements

Required Qualifications

• Bachelor's degree preferred
• 7+ years of experience in a business environment with cross-functional teams
• 3+ years of experience in medical coding or related healthcare operations
• CPC and/or CCS certification from AAPC or AHIMA preferred
• Experience leading and developing teams