Senior Manager, Community Marketing

Job Summary

Building and defining a provider community strategy, the full-time Senior Manager, Community Marketing will create engaging programming and events to foster a sense of belonging among providers while managing community channels and measuring engagement outcomes in a remote setting.

Key responsibilities

• Own the full provider community strategy, defining its purpose and alignment with company goals
• Design the member journey, creating programs and recognition structures to engage providers at various stages
• Develop content and programming strategies across community channels to educate and inspire providers

Required qualifications

• Experience in building and scaling a digital community with measurable business results
• Proven ability to design and produce events that foster genuine belonging and loyalty
• Experience establishing ambassador or advocacy programs that convert fans into advocates
• Strong understanding of the relationship between content and community, with insights on effective formats and channels
• Accountability for business outcomes related to community engagement, beyond vanity metrics