Senior Manager, CRM Development

Job Summary

Leading multiple agile engineering teams, the full-time Senior Manager, CRM Development will drive technical strategy and oversee the delivery of CRM integration capabilities within the Genesys Cloud platform, collaborating remotely with cross-functional stakeholders.

Key Responsibilities:

• Lead and scale agile engineering teams to deliver high-impact CRM integration capabilities
• Own end-to-end delivery across integration domains, ensuring alignment on priorities and execution outcomes
• Drive technical strategy for CRM integrations, enabling scalable and secure solutions across various platforms

Required Qualifications:

• Proven experience leading high-performing software engineering teams in cloud or SaaS environments
• Strong technical background in system design, scalability, performance, and reliability
• Experience working with CRM platforms or customer engagement systems
• Familiarity with CRM integration interfaces such as OpenCTI, Lightning, or APEX
• Demonstrated ability to define and execute technical strategy aligned with business objectives