Senior Manager, CRO & UX

Job Summary

A company is looking for a Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX).

Key Responsibilities

• Define and execute the E-commerce UX and CRO strategy to enhance customer experience and increase lifetime value
• Improve performance across digital touchpoints by identifying conversion opportunities and removing friction
• Analyze customer data and feedback to enhance the customer journey and lead A/B and MVT testing initiatives

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field; Master's preferred
• 3+ years of experience in UX and CRO, ideally within B2B E-Commerce
• Strong understanding of customer journey mapping and UX principles
• Hands-on experience with CRO tools, platforms, and testing methodologies
• Solid knowledge of customer segmentation and data analysis