Senior Manager, Customer Excellence

Job Summary

To enhance customer and ECP experiences, the full-time salaried Senior Manager, Customer Excellence will develop and execute programs, tools, and processes while partnering across Sales, Marketing, and Finance in a remote work environment.

Key responsibilities:

• Develop and implement customer- and ECP-facing programs that support National Account Managers and Vision Territory Managers
• Identify growth opportunities and improve execution quality across customer touchpoints to enhance satisfaction
• Manage budget responsibilities for customer-facing programs, including forecasting and spend tracking

Required qualifications:

• Bachelor's degree required; MBA/MS preferred
• Minimum of 7 years of experience in marketing, sales, or related business management
• Experience supporting national accounts in a B2B2C environment required
• Proven ability to influence and collaborate across cross-functional teams
• Strong qualitative and quantitative analytical skills required