Senior Manager, Customer Experience

Job Summary

A company is looking for a Senior Manager, Customer Experience - Partner Care.

Key Responsibilities

• Manage the Partner Care team and oversee end-to-end support experiences for Partners
• Scale and develop a high-performing Partner experience team while utilizing key performance indicators to drive service program execution
• Build collaborative relationships across the organization to enhance customer service and advocate for Partners and their customers

Required Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field
• A minimum of 8 years of experience in Customer Service management, with 4+ years in the financial services industry
• Proven track record in operational leadership roles and managing complex operations with third-party vendors (BPO)
• Strong strategic planning skills and experience in executing long-term projects
• Familiarity with accounting systems and CRM systems is preferred