Senior Manager, Customer Experience

Job Summary

A company is looking for a Senior Manager, Customer Experience - Partner Care.

Key Responsibilities

• Manage the Partner Care team and oversee end-to-end support experiences for partners
• Scale and develop a high-performing Partner experience team while utilizing key performance indicators to drive service program execution
• Build collaborative relationships across the organization to enhance customer service and manage insights from customers and partners

Required Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field
• A minimum of 8 years of experience in Customer Service management, with 4+ years in the financial services industry
• Proven operational leadership experience managing complex operations with third-party vendors (BPO)
• Strong strategic planning skills for managing long-term projects
• Product knowledge of accounting systems and experience with CRM systems preferred