Senior Manager, Customer Experience

Job Summary

A company is looking for a Senior Manager, Customer Experience - U.S. Federal.

Key Responsibilities

• Lead the federal customer experience strategy, ensuring alignment with acquisition cycles and regulatory frameworks
• Build and maintain executive relationships across federal agencies, serving as the escalation point for key accounts
• Oversee the full customer lifecycle from onboarding to value realization, while developing specific playbooks for measurable outcomes

Required Qualifications

• 8+ years of experience with U.S. Federal agencies, including DoD and Intelligence Community
• 5+ years of experience in cybersecurity or related technical domains
• 3+ years of people management experience in technical and customer-facing teams
• Familiarity with federal frameworks such as NIST, FedRAMP, and CMMC
• Proven track record managing complex government accounts