Senior Manager, Customer Experience

Job Summary

A company is looking for a Senior Manager, Customer Experience and Payment Integration.

Key Responsibilities

• Oversee planning and management activities for Customer Experience and Payment Integration
• Lead the successful planning, implementation, and adoption of Product and Claims systems
• Develop and maintain strategic partnerships with Division Management Teams and manage internal resources to meet business needs

Required Qualifications

• Bachelor's degree in a related field or equivalent experience; minimum of 1 additional year of relevant experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, and managing performance of direct reports
• Demonstrated ability to provide services and support for complex systems or issues
• Strong organizational and project management skills
• Proficient with spreadsheet and word processing applications; ability to work with various system applications