Senior Manager Customer Experience

Job Summary

Driving customer experience transformation initiatives, the full-time Senior Manager Customer Experience will focus on advancing exceptional experiences across the customer journey through strategic initiatives, engaging communications, and culture activation activities in a remote environment.

Key responsibilities

• Work on critical strategic initiatives that enhance the customer experience
• Translate customer experience data into actionable insights and communications
• Develop and manage an employee engagement program to share customer experience insights effectively

Required qualifications

• 6+ years of experience in customer experience, strategy consulting, or communications strategy roles
• Strong project management skills with the ability to maintain strategic focus
• Experience in building trusting relationships, including with executive audiences
• Mastery of communications strategies for diverse audiences
• Bachelor's degree with strong academic performance