Senior Manager, Customer Insights

Job Summary

Senior Manager, Customer Insights is a full-time, remote position responsible for delivering high-impact insights that support customer success and commercial growth through analytical rigor and compelling communication.

Key Responsibilities

• Develop and execute a customer insights strategy using AI-driven tools to enhance insight generation
• Translate product and health economic data into ROI narratives for client deliverables and commercial conversations
• Conduct complex analyses to provide actionable insights on member behavior and solution performance

Required Qualifications

• Bachelor's degree or higher in a quantitative or related field
• 5+ years of experience in customer insights, commercial analytics, or a related role
• Experience using AI-driven tools to improve analytical workflows
• Proficiency in managing end-to-end analyses using SQL and Python
• Ability to manage multiple projects in a fast-paced environment