Senior Manager, Customer Loyalty

Job Summary

A company is looking for a Senior Manager, Customer Loyalty and Retention.

Key Responsibilities:

• Develop and implement retention plans to achieve Restaurant objectives
• Collaborate with cross-functional teams to drive retention initiatives and ensure alignment with business goals
• Provide strategic insights and recommendations to leadership based on data analysis and customer trends

Required Qualifications:

• Bachelor's degree in business administration, marketing, or a related field; MBA or advanced degree preferred
• 10+ years of experience in customer retention, sales, strategy, finance, or related roles preferred
• Experience with a multi-national firm; technology and SAAS experience preferred
• Proven track record of successfully leading retention initiatives and driving customer loyalty
• Strong leadership and team management skills