Senior Manager, Customer Operations

Job Summary

A company is looking for a Senior Manager, Customer Strategy and Operations.

Key Responsibilities

• Shape and execute strategies that enhance customer experience and operational performance
• Translate enterprise goals into actionable plans and cross-functional initiatives
• Lead and develop a team, fostering a culture of ownership and collaboration

Required Qualifications

• At least 8 years of experience in strategy, operations, consulting, or program management, with 2+ years in a management role
• Proven track record of leading complex, cross-functional initiatives
• Experience working with senior leaders in strategic or advisory roles
• A Bachelor's Degree is required; an advanced degree or certification is a plus
• Familiarity with operational areas such as product, analytics, engineering, or customer service