Senior Manager, Customer Operations

Job Summary

A company is looking for a Senior Manager, Customer Operations.

Key Responsibilities

• Drive operational excellence and provide strategic partnership to customer leadership
• Oversee data governance, analytics, and tools to enhance customer success initiatives
• Manage and develop a Senior Analyst, ensuring high-quality execution and insight-driven impact

Required Qualifications

• 7-10+ years of experience in Customer Operations or related functions in a SaaS environment
• Deep expertise in customer success analytics and dashboard creation
• Hands-on experience with Gainsight and Salesforce; Gong and Tableau experience preferred
• Proven ability to design scalable processes and lead operational change
• Prior people management experience is required